FAQs

As you can imagine, we get asked quite a few questions about our tents and products. To save you some time we collated these along with our answers to help with any queries you may have. If your question is not included here, please drop us an email to info@cinchpopuptents.co.uk

They sure are! There’s no point being the coolest tent in the world without the fundamentals. Our tents have a Hydrostatic Head (HH) rating of 4000! To put this in context a HH rating of 1000 is the legal requirement to call a tent 'waterproof', meaning our Cinch tents are 4 x the industry standard for waterproofing!
Yeah, and it is a super thick groundsheet too.
It totally depends on the size of your mattress. We tend to find that you guys use all shapes and sizes, so please email with exact dimensions so we can check or have a look at the size diagrams on the site.
Yes, the inner tent has full mosquito netting so you can sleep safely and not get bitten to death by the little blighters.

Well, that depends how tall you are. Pop Up Tents in general aren’t necessarily designed for campers to stand up in, however our tents are very spacious and have plenty of head room. Below are the height sizes for each of the tents. Depending on your height, you may be able to stand in the four man.

2 Man - 1.15m
3 Man – 1.2m
4 Man – 1.6m

When the tents are fully packed, their approximate weights are:
2 Man – 5kg
3 Man – 7kg
4 Man – 10Kg
The Solar Packs are an optional extra; this allows flexibility for our clients and their needs.
That is completely at your discretion. There are 20 guy lines available on the tent, so if there’s no wind, just peg the tent base and you’re ready to go. We advise that you peg the guy lines out according to the weather, if it’s windy, you can peg out all 20 guy lines to really stabilise your tents.
The approximate diameters are:
2 Man – 70cm
3 Man – 80cm
4 Man – 90cm
No you don’t as the groundsheet is great and super thick. If however you would like to use a foot print with our tents you can. They make tents easier to clean and help prevent wear and tear.

Yes, we ship all the tents with a 12 month warranty as standard from the date of purchase. Included with your tent is a warranty registration card. To register, complete the registration card and return it to us at the provided address within 14 days of purchase. This manufacturer’s warranty will only be valid if your Cinch Pop Up Tents PTY product is registered with Cinch Pop Up Tents PTY.

Cinch Pop Up Tents PTY will repair or replace any registered Cinch Pop Up Tents PTY product only if it requires repair due to a manufacturing or materials defect. E.g. water leaks, faulty stitching, delimitation, faulty zips, faulty fittings, or faulty material. We must be notified within the 12 month warranty period.

Exclusions:
This manufacturer’s warranty is limited to the manufacturing or materials defects. This does not include damage caused by wear and tear, condensation, dragging, abuse or misuse, accidents, falling objects, improper set up, burn holes, extreme weather or damage caused by insects, animals, or children.

To Make a claim on this manufacturer’s warranty, please return your tent using the returns details within your delivery slip. You must provide your customer registration number with the product. If you purchased the product less than 14 days ago or you have lost your registration number please e mail us on info@cinchpopuptents.com.

All transport costs related to returning the product for assessment or repair under this manufacturer’s warranty is payable by the customer.

Refund & Return Policy

Here at Cinch Pop Up Tents PTY, we stand by the quality of our products. Any goods provided which do not match the description and specification on our web site may be returned within 14 days of delivery for a full refund or exchange for the specified item. Any goods which fail during the manufacturer’s warranty period may be returned for replacement or repair according to the manufacturer’s warranty terms. Where goods supplied are in no way defective but the purchaser decides that they no longer want the item, nor any substitute, consideration will be given on a case by case basis of an appropriate refund. Returned items must be unused, in its original condition, within 14 days of receipt, and must be returned in original packaging.

Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

The cost of returning the item to us is your responsibility. We may sort the postage out for you but will evaluate each return individually so please contact us first.

Delivery charges are only refundable where goods are faulty and a refund is made.

Delivery

Delivery will be made to the address specified in the order on the date requested by our nominated courier or fulfilment provider. Anyone at the delivery address who receives the goods will be presumed by Cinch Pop Up Tents PTY to be authorised to receive the goods. If there is no-one at the delivery address or no-one of appropriate age to receive the order, Cinch Pop Up Tents PTY may charge you additional delivery fees unless we were provided instructions to leave the equipment at a specific location. Once the goods are delivered to you, or an authorised representative, you will own them and it is your responsibility if they become lost or damaged. If the goods were not paid for through the web site and no-one is at home to pay for the shipment, under no circumstances will the goods be left. Cinch Pop Up Tents PTY may charge you additional delivery fees for subsequent delivery. Complaints must be made, within 4 business days of delivery, to the Cinch Pop Up Tents PTY head office, either by telephone or email.

GST

The prices displayed on this website include 10% Goods and Services Tax (GST). This Cinch Pop Up Tent website has been intended for use by Australian residents only. If you are wishing to place an order to an address outside of Australia please contact us vie e mail at info@cinchpopuptents.com

AS FEATURED ON

CONTACT
CINCH!

If you have any questions, please get in touch. You can contact us by filling in the form, or by email at: info@cinchpopuptents.co.uk – and we’ll get back to you as soon as we can.




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